In the complex and challenging world of debt collection, one company has been an industry leader for the past two decades. F.H. Cann & Associates Inc. has experienced immense expansion and growth since it was founded in 1999 in Massachusetts. It is now an organization with several hundred employees, which spans all 50 states, that is transforming the world of accounts receivable management. In their most recent example of expansion and growth, the company just hired 100 new team members to join their North Andover, Massachusetts office.
Founded by Professionals
A successful organization starts from the top down. F. H. Cann & Associates was co-founded by Sheri A. Traficante-Cann and Frank H. Cann Jr. They each bring more than 20 years of collections experience to their company. Traficante-Cann is dedicated to retaining employees by treating them with respect and offering attractive compensation. Cann Jr. is passionate about investing in the latest technological advancements, to offer better services for their clients.
The FHC Difference
One aspect of F. H. Cann & Associates that has helped the company enjoy expansion and growth over the past two decades is what they call “The FHC Difference.” There are five components to “The FHC Difference,” which helps them stand out from the competition:
- Employee Engagement
FHC is committed to maintaining a team of employees who are highly-trained, and experts in customer satisfaction. FHC employees are experts in accounts receivables management services and are dedicated to protecting customer information. Employees are also constantly retrained and certified, and this process is tracked by FHC, to ensure their team is up to speed on the latest information.
- Customer Centric
Customers come first when it comes to FHC, and this is a big part of their success over the past two decades. FHC creates customized plans for each customer they work with, and each customer is assigned a dedicated staff, who handles their needs. FHC also is committed to investing in the latest technological advancements, which puts them ahead of the competition.
- Compliance & Quality
FHC ensures the quality of their work is up to their own standards, with their Compliance & Quality Assurance team. FHC is known for far surpassing industry standards.
- Technology & Infrastructure
In the digital age, FHC is prepared to handle cyber-security threats. FHC uses the top industry practices to protect customer information. FHC’s information security program has been audited and certified by many global and federal organizations.
- Social Responsibility
FHC understands that their success and impact doesn’t just end at their company. FHC is also dedicated to contributing to social responsibility. FHC is involved with a number of organizations including the Pulmonary Hypertension Association, Professional Woman of the Collections and Call Center Industries, and Veterans Assisting Veterans, among other organizations.
About F.H. Cann & Associates
F.H. Cann & Associates is an industry leader in account receivables management and is known for providing best-in-class ARM services for customers. For two decades, F.H. Cann & Associates has been known for excellent customer care, and for taking on complex and challenging call center projects. It was founded by Sheri A.Traficante-Cann and Frank H. Cann Jr. in 1999.